Legal

Our policies and terms, in one place.

• Privacy and Cookies Policy: how we collect, use and protect your personal data.
• Terms of Website Use: the terms that apply to using this website.
• Terms of Business (Utility Procurement and Carbon Services): the terms incorporated by reference into a signed Letter of Authority or Contract Supply Schedule.
• SBS Net-Zero Program Terms (PDF): the terms that apply to our Net-Zero Program.
• Complaints Policy (PDF): how to raise a complaint with us and what happens next.
• Environmental Policy: our environmental commitments. Download the full formal policy (PDF).